Orders
How do I check/track my order status?
Tracking your order with VitaJKore is easy and convenient! You can stay up to date on the status of your purchase through your account or via email notifications. Here’s how:
1. Track Your Order via Your Account
Log in to Your Account: Visit the VitaJKore website and log in using your registered email and password.
Go to ‘My Orders’: Once logged in, head to your account dashboard and select the “My Orders” section.
View Your Order Status: You’ll see a list of your recent orders along with their current status, such as “Processing,” “Shipped,” or “Delivered.” You can click on any specific order to get more details, including tracking numbers (if applicable) and the shipping carrier.
2. Order Confirmation and Shipment Emails
Once you place an order, we will send you a confirmation email with the details of your purchase. When your order is shipped, you will receive a second email with your tracking number and a link to the shipping carrier’s website, where you can follow your order in real-time.
3. Tracking Links in Emails
If your order has been dispatched, you will also receive an email with tracking information. Click on the tracking number or link provided in the email to track your order with the courier.
Need More Help?
If you’re having trouble locating your order or need more assistance, feel free to reach out to our customer service team via email or through our contact page. We’re here to help!
How do I place an order?
Placing an order on VitaJKore is simple and quick! Just follow these steps to complete your purchase:
1. Browse the Store
Visit the VitaJKore website and browse through our product categories. You can also use the search bar to find specific items you’re looking for.
2. Select Your Products
Once you find an item you like, click on the product to view more details.
Choose any options (like size, color, or quantity) if applicable, then click on the “Add to Cart” button.
3. View Your Cart
After adding items to your cart, you can view them by clicking on the shopping cart icon at the top right of the page.
If you’re ready to check out, click on the “Proceed to Checkout” button.
4. Log in or Create an Account
If you already have an account with VitaJKore, log in with your email and password. If you’re a new customer, you can quickly create an account by entering your information or choose to check out as a guest.
5. Enter Shipping Information
Provide your shipping address and contact details. Double-check your information to ensure accurate delivery.
6. Choose Payment Method
Select your preferred payment method (credit card, PayPal, etc.) and enter your payment details.
7. Review Your Order
Before finalizing your order, review the details in your cart, including the items, shipping address, and total amount. Make any necessary changes.
8. Place Your Order
Once everything looks good, click on the “Place Order” button to complete your purchase.
9. Order Confirmation
After placing your order, you will receive an email confirmation with all the details of your purchase. You can also track your order through your account as soon as it’s processed.
If you have any questions or need assistance while placing your order, feel free to contact our customer support team—we’re happy to help!
When will my order be processed?
Orders are typically processed within 1–2 business days after they are placed. You will receive a confirmation email once your order has been processed and is ready to ship. If you have any questions or concerns about your order, please contact our customer support team.
Shipping & Returns
How long will it take for my order to arrive?
The delivery time for your order depends on your location and the shipping method chosen at checkout. Here’s an overview of our delivery timelines:
- Standard Shipping: Orders typically arrive within 3–14 business days after processing.
- Expedited Shipping: This option ensures delivery within 1–5 business days for faster service.
- International Shipping: Depending on the destination, delivery can take anywhere from 7–21 business days. Customs processing times may also affect delivery times for international orders.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the status and location of your package in real-time.
Please note that holidays, severe weather, or other unforeseen circumstances may occasionally cause delays. If you have questions or concerns about your shipment, our customer support team is available to assist you.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Open supplement packages, perishable goods, and sale items are non-returnable. If eligible, contact us to start the return process. Refunds are processed within 10 business days of approval. For full details, visit our Refund Policy page.
Help & Support
Below are some of are common questions about orders
How can I contact customer support?
You can reach our customer support team by emailing us at info@vitajkore.com or using the contact form on our website. We’re available to assist you during our business hours, typically 9AM – 4PM PST. For urgent inquiries, please mention “Urgent” in the subject line. Visit our Contact page for more details.
Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media. You can also check our website’s homepage for any current offers. If you’re eligible for a discount, it will automatically apply at checkout or require a promo code.
Can I cancel or modify my order after placing it?
Once your order is processed and shipped, we are unable to make changes or cancel it. However, if your order hasn’t been processed yet, please contact us immediately to request changes or cancellation. We will do our best to accommodate your request. Please refer to our order policy for more details.
